NALVRA – a RENÉ MATIS trademarkSupport & Help

NALVRA Support

Customer portal or remote assistance: choose the right starting point.

Illustrative image: working together at a screen.
02 / Remote assistance

Share your
screen.

Microsoft Quick Assist opens only after you click. You approve access yourself in the application.

Start remote assistance

For Windows with Quick Assist available. Arrange the session with NALVRA first. Microsoft guidance

Support knowledge

Answers before
the next step.

8 answers

How do I start a remote session?

Arrange assistance with NALVRA first. The link opens Microsoft Quick Assist using the Windows protocol ms-quick-assist://. Your browser and Windows may request additional confirmation. Your support contact provides the session code.

Who approves access to my screen?

You approve sharing in Quick Assist yourself. Additional control permission is requested separately. You can end the session. Enter a session code only for assistance you are expecting.

Does support cost anything?

If a support or maintenance contract exists, billing follows it. Otherwise, effort and cost are agreed with you before assistance.

How do I create a ticket?

Open the existing customer portal, sign in and describe the issue. Include the product, error message, time and steps already tried. Credentials do not belong in tickets.

Does the customer portal need installation?

The customer portal is available in your browser. Windows remote sessions require Microsoft Quick Assist; installation or availability depends on your Windows environment and company policies.

How quickly will my request be handled?

Service hours, priorities and response targets follow the agreed support scope and any maintenance contract.

Can I use NALVRA SERVICE in my own business?

NALVRA SERVICE is a standalone service and support application. The product page provides an introduction; suitable scope and deployment are discussed with you.

Where can I find information about data processing?

NALVRA's existing privacy statement has been retained on this website. You can access it through the footer and the link below the support section.

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